Samsung CMS is a total call management solution that fully integrates with your Samsung phone system. With Samsung CMS, users are able view real-time and historic call statistics check the status of other extensions and record all external phone calls. Available in three fully integrated modules, Samsung CMS provides all the business tools you need for your telephone system.
How quickly an agent answers a call
How many calls are lost
Peak times for incoming and outgoing calls
Whether your telecommunications network is functioning correctly
Samsung CMS Contact delivers call centre analytics via dashboards and group wall-boards, supervisor control, agent desktop and automated dialling.
Samsung CMS Record module provides a complete management and call recording solution. Use it to store, find, playback, archive and email encrypted recording.
Samsung CMS Report gives managers complete visibility of call traffic and call costs for single or multiple sites, with the ability to charge costs to different individuals, departments or clients. Primary call statistics can be displayed on a wall-board or PC.
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