Foc Site Assurance - ISDN 30

ISDN 30 Site Assurance options enable customers to have their ISDN 30 (DASS2) or ISDN 30e exchange calls diverted to a pre-arranged single number if their normal site becomes unusable for any reason. This is done quickly and efficiently without delays for fault checks and divert admin orders to be initialised.

The service is available in two options:

ISDN 30 Site AssuranceOption 1

This option is delivered using the existing ISDN 30 (DASS2) basic diversion services or ISDN 30e basic forwarding services. This enables all incoming calls to a customer’s site to be diverted to a prearranged single number. This could be either another of the customer’s sites which is to be used as a standby, or a third party provider standby site. On a customer request the Service Centre will arrange for changeover of service to the standby site within one hour. Basic diversion operates for voice calls only on ISDN 30 (DASS2) and basic forwarding for voice and data on ISDN 30e, assuming the standby site has an ISDN 30 service to receive such data calls. The customer will be charged for the diverted part of all the calls when the diversion is activated.

ISDN 30 Site Assurance Option 2

This option is delivered by providing a group of ISDN 30 channels to a customer’s standby site, which are configured as Incoming Calls Barred (ICB). New ISDN 30 circuits will have to be ordered at standard ISDN 30 connection and rental costs, where the standby site is off the same serving exchange as the customer site. If the customer site is outside of the local exchange area, then Out of Area charges will apply.

Commsplus provide this service free of charge.