NHS & GP Surgeries Sector

With Technology moving at such a pace implementing a cost effective and efficient communications platform for your Surgery can be daunting. At Commsplus we have been working with Doctors surgeries for over twenty five years providing communication solutions that address the needs of the individual surgery. Our approach has always been to listen to our clients needs first and then tailor solutions that meet them.

Communicating effectively with your patients is the key to a successful surgery but achieving this economically has always been a challenge!

For instance, you need to increase the amount of staff available at peak times to answer incoming calls, this in turn means that you need additional lines added to the system which all present extra costs to the business. Most of this planning is achieved by using ‘guesswork’ as very few surgeries are able to report on the phone usage accurately and rely on their receptionists to say when they are busy or quiet. This of course only takes into account calls that make it through and not the ones that receive the dreaded engaged tone! Of course this is just one part of the overall communication needs of the Surgery and much more technology is available to help you become more efficient in handling calls. Today our clients are benefitting from a range of technologies including:

• Patient Partner
• Panic Button
• Recording Triage Calls
• General Call Recording
• Calls to Mobiles
• Reporting on system usage
• Linking your phones to your computers
• Mobile Phones
• Multi Surgery
• Using the system to answer calls
• Headsets
• Out of Hours
• Automating Repeat Prescriptions
• Audio Marketing