Support

Welcome to the customer technical support page.

Installation. We will project manage your entire installation. That includes working with your chosen IT partners, architects and electrical engineers, where required, to provide a complete installation service. Our engineering team are fully trained by Samsung, and have full technical knowledge of the product range. We have direct access into BT order points. This means we can place network service orders and monitor their progress on your behalf. This ensures a coordinated approach and smooth implementation of your new system and services. As a part of the installation, we alo offer comprehensive training which can be specifically aligned to your business requirements,  and to meet the needs of each individual staff member. 

Maintenance. Our technical support team are available to assist in resolving faults as they occur. This means dealing with the necessary parties - eg. BT, and keeping you informed of progress at all times. Samsung systems are highly reliable, but as with all technology, problems do sometimes occur and many issues can be rectified remotely without the need for a site visit. However, if a fault is more complex and does require a site visit, then this can be easily identified and an engineer allocated. Our enginering team can be on hand seven days a week if required, and alway carry a full range of spare parts should these be needed. We provide a quick and efficient service, which enable you to avoid the risk of significant downtime and the subsequent losses that this can create. Our dedicated engineering team have an enviable reputation for their professionalism and promptness in dealing with any technical problem. They undergo continuous training to make sue that they keep up to date with the latest technological developments in the industry and are always available on our help line to assist with any issues you may have, whether urgent  or otherwise.

We regularly update all information provided here, providing the latest user guides, and those for our legacy systems. Please feel free to email support@commsplus.co.uk for any non urgent inquires.

7 Day Packages

7-Day Maintenance packages are available to suit your requirements.