Screen Popping

Connect is a powerful integration tool that brings together business and telecoms data in real time and uses it to speed up call handling and to improve the quality of service offered to customers.

ConnectX recognises who’s calling and uses this information to search through your database or application to find the matching contact. It will then screen-pop the contact details all before the caller has been answered. Connect integrates with a large number of databases and applications to ensure that it works for your business. Connect also works with outbound calls to dial clients automatically.

Reduce Costs
Call handling time is reduced because you have all their details to hand and don’t need to ask for them again

Improve Service
By knowing who the caller is before answering the call you can offer a more personalised service

Increase Sales
Telephone calls can be made automatically from your database or application thus speeding up connection and avoiding mis-dialing

Improve Productivity
By opening your application or database on the correct screen, you can enter notes right away without losing seconds finding the correct screen or tab to use

Share
If a call is transferred, all the caller’s details are shared with the next person

Download a ConnectX Brochure (PDF Format)