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What is VoIP?
June 18, 2019

What is VoIP?

VoIP stands for Voice Over IP and a modern method for making voice calls using an internet connection.

A VoIP phone system removes the requirement for a costly on-premise phone system.

Lets break it down:

Traditionally, voice calls are made using telephone lines, ISDN or analogue.

These lines run between your office telephones and the public telephone exchange, via your on-premise telephone system.

VoIP, instead, uses your existing broadband connection to make and receive calls.

Between your phones and the telephone exchange is a hosted telephone system. This system controls VoIP calls, just as a normal telephone system would.

VoIP Diagram
Diagram of how a VoIP phone system works

You can see from our diagram that VoIP uses the power of the cloud to control your telephony.

Learn more about a VoIP phone system here.

Because VoIP uses existing connections, it could save your business money...

Features of VoIP

VoIP is the 'new player' on the market. It is a more flexible, often cheaper alternative to the traditional PBX telephone system.

A VoIP phone system comes with some great features, including:

  • Mobile app
  • Desktop softphone app
  • No maintenance
  • Call recording
  • Music on-hold

Read more: 100 Benefits of a Hosted VoIP Phone System

Another great benefit is that VoIP is completely flexible. A VoIP phone system can be built by you. You chose the package and add bolt-ons.

If you're interested in a hosted VoIP solution, or would like any more information, give us a call on 01934 882200 for a free, no obligations chat about your telephony. Or email us at

Get your free online quote

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