Here is our NEW list of the top 100 features of a hosted VoIP telephone system, updated for 2019/20.
We've spilt the benefits down into 6 main categories:
1. iOS app
Our hosted telephone system has an iOS app, enabling you to get connected wherever you are.
2. Android app
Don't have an iPhone? No worries, there is a handy Andriod App too, with all the same features.
3. Desktop app
For those working from a laptop or desktop, you can download the hosted VoIP softphone app.
4. DDI ranges
Hosted provides a DDI range, ensuring that callers can get to an individual quickly, without having to talk to a receptionist or switchboard operator.
5. Call Reporting
You can use call reporting to view all the call volumes, talk time, wait time and more through the simple online portal.
6. Up to 20 user conferencing
You can add up to 20 users to a single conference call, making business meetings simple and easy.
7. Free music on-hold
Cloud hosted VoIP comes with free music on hold, for everyone, even the entry level package comes with music on-hold.
8. PCI Compliant call recording
All of our hosted voice call recording is fully PCI compliant - allowing you to take over the phone payments without an issue.
9. Time/date based call routing
You can change the ring plan of your entire system based on a time and date. If you're closed, you can send it straight to voicemail automatically.
10. Voicemail to email
Our hosted VoIP can be configured to automatically forward your voicemail messages to your email inbox.
You can use click-to-dial to dial numbers directly from your screen, just by clicking on them. This saves your employees valuable time when repeatedly dialling numbers.
12. Tablet app
Hosted VoIP also comes with a tablet app, for those who don't have a mobile they can use, or who work from a tablet.
You can set your availability status to let colleagues know that you're in a meeting, on the road or on do-not-disturb.
14. Extra call recording packages
Call recording bolt-ons enable you to record calls and store them for either:
15. Built in contact book
You can look up everyone in your company using the contact book. This company wide directory is accessible via the deskphone, softphone or app so you'll never have to remember anyones DDI.
16. Microsoft Exchange integration
Hosted VoIP integrates with Microsoft Exchange, giving you more flexibility and allowing you to streamline your workflow using the cloud.
17. Built-in 3 conferencing capability
By default, you can have 3-way conferences with anyone using our cloud hosted voice system.
18. 5000 included minutes
With the Essential and Everything hosted packages, comes an included 5000 minutes to local, national and mobile numbers.
19. Flexible call-recording
Ad-hoc call recording is available as standard with all of our hosted VoIP packages. This allows you to record any call when required at the press of a button.
20. Built-in online chat feature
Online chat allows staff to send and receive instant chat messages to one another, through your cloud phone system.
21. Automatic call protection
The Exceptional Call Protection (ECP) monitors call patterns and volumes with particular notice of high risk categories like premium rate calls.
22. Skype for business integration
Hosted VoIP integrates seamlessly with Skype for Business, unlocking a world of productivity features and benefits.
23. Real-time wallboard call stats
Wallboards are a great tool for monitoring your call patterns, call volumes and call times. It's the ideal solution for call centres, helping productivity and allowing staff to manage their time effectively.
25. Voicemail as standard
All of our hosted VoIP licences come with voicemail built in as standard.
24. Media sharing
Using the online chat feature, you can share images, videos and more with other parties. This enhances your workplace collaboration and improves business efficiency.
26. Hunt groups as standard
Hunt groups allow you to automatically assign ring groups to a DDI range. For example, you could have a 'sales group' that rings only members of your sales team.
27. Automatic call queuing
Callers can be automatically queued with our cloud VoIP platform, to make sure you never loose a call.
28. Custom configurable comfort messages
Have a comfort message played to callers when they call, such as a "thank you for calling".
29. Simple number management
You can manage your numbers through the simple, online portal to ensure maximum flexibility.
30. Automatic scheduling
Our hosted voice solution can check to see if you're in a meeting and automatically update your status accordingly.
31. Constantly being upgraded
Because hosted VoIP is a newer solution, it is constantly being upgraded by the manufactures. New features are always being added, and you'll have access to them when they're released.
32. No box on the wall
With hosted VoIP, there is no box on the wall. This means it does not take up room in your premises.
33. Easy to set up
Because there is no box on the wall, hosted VoIP does not require a complicated installation.
34. Faster installation
Our engineers can install a hosted cloud phone system incredibly quickly. In fact, in many instances, they may not even need to do any on-site work at all.
35. Low cost of installation
The installation of hosted voice is simple, easy and fast, meaning that the costs are incredibly low or even non-existent.
36. Cheaper to maintain
Without the box on the wall, maintenance costs are reduced, and on-site engineer visits are more unlikely.
37. Less likely to go wrong
Because hosted VoIP uses the cloud, there is a lot less on your premises that can go wrong - saving you costs and engineer call outs.
38. Incredible in-house technical support
Commsplus offer "one of the best" in-house local support teams to our hosted customers. They're highly trained, friendly and ready to help.
39. Free on-site training
Commsplus on-site training is offered to customers should they require it. One of our expert and friendly engineers will come and show you the ropes of your new VoIP system.
40. No technical support ticketing system
Our support team don't use ticketing systems. And we'll answer your support call within 10 seconds.
41. Fast provisioning
Hosted phone systems are fast and easy to provision. We can set your VoIp system up in no time and get you connected.
42. Minimal switch-over disruption
Our engineers will project manage your switch-over, ensuring minimal downtime and eliminating switch over disruption.
43. Number migration
Upon installation, we can migrate your numbers across to our hosted platform. This means you won't loose your existing business phone number.
44. Instant updates
Our cloud VoIP solution can receive over-the-air updates, meaning that if a new feature is released, you won't need an engineer to come and install it for you.
45. Plug-and-play telephony
Just plug in your shiny new phones and get connected. Minimal installation,. Minimal faff.
46. Never have to phone BT again
You'll never have to phone BT again. If you migrate your lines to Commsplus, we'll deal with everything for you, no hassle.
47. Low cost per licence
Cloud hosted VoIP phone systems have a very low cost per licence, meaning that your licence can be built up in a cost-effective way.
48. Flexible Licence packages
Our hosted phone systems are based on three main licences, the entry, essential and everything. These can be built up with bolt-ons to meet your requirements.
49. No maintenance contract
There is no maintenance contract with a hosted telephone system - helping reduce your running costs.
50. No lengthy 7-year contract
We only offer 3 year contracts for our licences- so you're not tied in for a long, 7 year deal.
51. No capital outlay
There is no capital outlay when it comes to a hosted VoIP solution. It's just a monthly licence fee.
52. Decreased time-to-value
Hosted VoIP typically has a lower time-to-value than traditional PBX systems. Meaning that you reap the rewards of modern telephony much faster.
53. Reduced line changes
Using SIP with your hosted VoIP solution can decrease your running costs. SIP removes the requirement for multiple telephone lines, helping you cut costs.
54. No hidden fees
Hosted has no hidden fees, whatsoever. So you can be sure that you can budget for your new system.
55. Simple to understand monthly bill
We use one, simple monthly bill for your hosted licences to make it as easy as possible for you to manage cashflow and track costs.
56. Cost effective packages
Because hosted VoIP phone systems are so granular, you can build them to your exact requirements. Just bolt on any extras you need.
57. Bespoke call tariff
As a registered line service provider, we can bolt on international call tariffs, along with your included 5000 minutes, to save you money.
58. BOYD support
Our cloud hosted VoIP systems also support Bring Your Own Device (BOYD), enabling employees to connect their device to your phone system.
Every hosted VoIP licence is custom built. Once you've chosen a base licence, you can add bolt-ons to each licence to adapt and build your phone system to your exact requirements.
60. Easy relocation
If you move offices, it's no problem. Because there is no on-site hardware to move, you can just pick up your phones, and plug them in in your new office - all you'll have to do is let us know you're moving.
61. Easily remove bolt-ons
If you find that you're not using your whole package, you can remove bolt-ons just as easily as you added them. It's all about that flexibility.
62. Choose any UK number
Hosted VoIP allows you to choose ANY UK number as your business phone number.
63. Easily add users
If your team expands, and more people require a phone, just give our support team a call and they can quickly and easily provision new licences for them - we'll even courier the phones out if required.
64. Easy call-forwarding
If you pop out of the office, or if you have staff on the road, they can quickly and easily forward calls to their mobile phone.
65. No geographical number restrictions
With hosted VoIP, you're able to choose a number (or multiple numbers) from anywhere in the UK, to point to your business - making people think they're calling a local company.
66. No deskphone required
You don't need a deskphone if you don't want one. Hosted VoIP can be used on a mobile, desktop, tablet or laptop for maximum flexibility.
67. Mid-contract bolt-ons
Once you've picked your licence and bolt-ons, you're not stuck with it for the contract term. Just give us a call and we can add more bolt-ons, or remove them.
68. Easy home working
Do you have staff that work from home? Many businesses use our hosted VoIP phone systems to allow home workers to connect to the office telephone system using their home broadband connection.
69. Works abroad
Many directors cannot switch off and leave their business unattended when they go on holiday. Our hosted VoIP allows you to use Wi-Fi or 4G signal to make and receive calls, even if you're abroad.
70. Different packages for different users
We know that one licence will not suit everyone at your business. So each staff member can have an individual, tailored licence if required.
71. Can be used across multiple sites
Hosted VoIP can connect your entire business, even if it's spread out over multiple sites, using multiple numbers.
72. Not restricted by geographic area
With a Hosted VoIP phone system, you're not geographically restricted, if you've got an office in John O Groats, and Lands End, we can unify them using cloud telephony.
73. Increased staff productivity
Staff will benefit from increased productivity and less 'faffing' with our simple, easy-to-use hosted platform - especially with the hosted integration and collaboration features.
74. Avoid snow days
We've found that a lot of businesses suffer from snow days. Our platform allows them to work from home if they can't get into the office in the event of adverse weather, using just their mobile or computer.
75. Easily move desks
If you want to move desks, just pick up your phone, and move desks. No hassle, no worrying.
76. Enables hot-desking
Hosted allows businesses to utilise the flexibility of hot-desking. Staff can use their laptop, business mobile or deskphone to work from any desk.
77. Online portal editing
Your whole hosted VoIP phone system is editable directly from the online portal - right in your web browser. Or, if you prefer, you can give our in-house support team a call and ask an engineer to make changes.
78. Higher quality calls
79. VoIP is the future
VoIP is the most modern form of business communications, and soon, businesses will all be using a VoIP connection.
80. Eliminate office boundaries
Hosted VoIP phone systems do not confine you to your offices, or even your home. You can utilise our platform's mobility and flexibility to work anywhere, anytime.
We make sure that your new telephone system is totally future proof - it will not require any frequent and costly upgrades and updated whatsoever.
82. Efficient use of bandwidth
VoIP uses SIP Trunks, which make better and more efficient use of your existing broadband connection by sharing bandwidth between data and voice. How clever is that?
83. Enhanced security with cloud
Our hosted phone systems come with built-in security features and encryption right from your premises, to the cloud.
84. Centralised configuration
Using hosted means that your telephony is centralised, with one, unique configuration that unifies your communications.
85. Minimal downtime
Our hosted VoIP cloud platform has 99.9% uptime*.
86. VoIP is reliable
VoIP is one of the most reliable forms of business communications, so you can rest easy.
87. Easy mobile-twinning
It's never been easier to link your mobile up to your business telephone system, another benefit of the modern technology of our hosted cloud solution.
88. VoIP doesn't rely on old technologies
VoIP is new - meaning that it does not depend on old, outdated connections or technology so your business will not need to worry about costly future upgrades.
89. Centralised system for multiple sites
You can use one single system for all of your sites, unifying them under one cloud phone system. This removes the costs associated with multiple telephone systems.
90. Business continuity
Using this one system approach, you can ensure a uniform collaboration across your entire business. Everyone will use the same platform, to ensure full continuity.
91. Reduced complexity
Using a hosted cloud solution reduces the complexity of your telephone system. No need for hardware, complex system connections or processing units.
92. Prepare for the ISDN switch off
In 2025, Openreach are set to switch off the ISDN network. Upgrading to a hosted VoIP solution means that this switch off will not affect your business communications.
93. Modern tech
Both the technology behind hosted VoIP and the handsets themselves include some of the most modern, up to date technology in the communications market.
*Calculated based on data recorded by Commsplus over a 7 month period.
94. Fibre available from Commsplus
Most hosted systems require a fibre broadband package. This isn't a problem, we can also provide you with superfast fibre to ensure your hosted voice quality is as high as possible
95. Modern handsets
We have a variety of available handsets, including the latest Mitel 6900 range,
96. We can provide your line
To accompany your new hosted phone system, Commsplus can also provide a business telephone line to run all of your connectivity under one roof.
97. Free deskphone
With our essential and everything hosted VoIP licences, you get a free deskphone - further reducing your costs.
98. Disaster recovery options available
What would it cost your business if your broadband went down, taking your phone with it? Well with Commsplus, you don't even have to think about that. We can provide a myriad of backup and disaster recovery solutions with your hosted system.
99. Executive handsets available
We offer both lower range, cheaper handsets as well as, premium, executive handsets for your system.
100. Integrates with our business mobiles
Bring your communications under one roof, with our business mobile solutions - they'll link right up with your phone system.