Case Studies
Legal & Professional
Legal & Professional
Legal & Professional
Legal & Professional
Legal & Professional
Legal & Professional
Legal & Professional
Jamesons Accountants

Jamesons Accountants

Witney, Oxfordshire

Jamesons Accountants

Installation of Samsung Officeserv Communications infrastructure at Jamesons Accountants

Introduction

Jamesons is an Oxfordshire-based accounting firm established in 1992. The company has built a loyal client base in the region through delivering a high level of customer service. In 2015, Jamesons approached Commsplus with a brief to upgrade their existing telephone system.

Brief

To upgrade the telephone system to a modern, feature-rich Samsung OfficeServ platform. The solution had to be robust, reliable, and scalable to meet Jamesons’ immediate needs and long-term communication requirements.

Solution

Commsplus worked closely with Jamesons in order to identify the specific features and functionality that their new Samsung telephone system needed to meet the company’s internal business needs and deliver on their objectives to further improve customer service for their clients - All this within Jamesons’ ambitious budget. A business telephone system, including the following key elements was proposed:

Summary

By upgrading to a modern Samsung OfficeServ telephone system at the core of their telephony network, Jamesons were able to benefit from significantly enhanced internal and external communications; whilst simultaneously reducing overheads and continuing to lead the way in delivering the highest level of customer service in the region.

"One of the key advantages and benefits of using Commsplus was that we were able to consolidate our broadband supply and telephony to one support service. We are not IT experts and the relief of being able to just have to call ONE number if ever things have a hiccup (which is very rare) was huge. Where we have had to make a call (for example when a router expired) the response is always friendly and prompt. We feel a valued customer."

In this case study...

Learn more about the solutions featured in this case study.

Telephone Systems
Cost effective and feature rich.
Business Wi-Fi
Coherent connectivity.
Office in a Box
Temprorary telecom solution.
Machine 2 Machine
Real time IoT data SIMs.

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