The Leigh Park Hotel is a beautiful Edwardian bath stone building, set in a semi-rural setting on the edge of the picturesque Wiltshire town of Bradford on Avon. Part of the Best Western Group of Hotels, it is known for providing high quality guest experience across the board.
However, when it came to Wi-Fi services, a range of problems were causing guests to complain to staff about Lack of speed and connectivity, reduced speeds, and inconsistent quality of service were often reported by guests as issues. The problems were further compounded by the substantial nature of the building’s walls as well it’s lay-out.
All these issues were worse in public areas where there was a high demand for Internet Services. None of the problems were as a result of the service to the building, but due entirely to the inadequate nature of the internal Wi-Fi equipment. Often guests were leaving poor reviews of the Hotel on public media such as Trip Advisor, thereby risking lost bookings and valuable business.
The hotel had heard good reports of Commsplus who specialise in Hotel Voice and Data Solutions across the South West, and decided to contact them. After consultation, Commsplus swiftly arranged a full site survey to identify a solution that would cover the desires areas within the Hotel complex, after which a Samsung “Wireless Enterprise” Wi-Fi solution was recommended. This technology is designed to dynamically allocate all the available bandwidth from the broadband connection into the building, across a strategically sited network of powerful Wi-Fi transmitters that can withstand obstacles such as thick walls and transmit over long distances.
"Since it’s installation complaints about Internet Services have become a thing of the past and the new Wi-Fi service offered is providing guests with a high quality service for both work and leisure purposes."