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8 Advantages of a bespoke phone system
December 6, 2019

8 Advantages of a bespoke phone system

In the modern age of fast paced business communication, it is important to choose the right telephone system for your business. There are two different options that a business could pick: off-the-shelf, or bespoke.

Here’s 8 reasons why you should choose a bespoke telephone system for your business:

1. Better cost control

Bespoke business telephone systems tend to enable better control of your costs. This is because you’re only paying for what you need. With an off-the-shelf phone system, you’ll pay for what you need and all of the extras that might not fit what your business requires.

However, with a bespoke telephone system, your costs are under your control. You can pick and choose with great flexibility, ensuring that you’re getting everything you need, while staying in your budget.

2. More features

With an off-the-shelf telephone system, you’ll get what it says on the tin - a telephone system. Which may suit some businesses, but we found that clients prefer to have more customised features. Things like auto day/night mode that aligns with their company working hours, auto voicemail-to-email and more.

It’s these customised features that provide your employees and clients with a better, more streamlined calling experience, and it really does make all the difference. Things like customised on-hold messages and hunt groups all add up to make your system truly perfect for your business.

3. Better suited to your future requirements

Buying a telephone system is an investment - because chances are, you’ll have it installed for a long time. This means that your telephone system should be suitable for not just your current requirements, but also your future needs. Off-the-shelf telephone systems are not often future-proof.

With a bespoke telephone system, you can ensure that your investment is protected. A prime example is business expansion. Many businesses expand with additional staff, and therefore need additional capacity and telephone lines. Off-the-shelf systems may be costly to upgrade in this way; whereas a bespoke telephone system will be quick and easy as it can be configured for extra capacity when you purchase it.

4. More tailored support

As with all pieces of technology, business telephone systems do experience faults. These faults are often easily rectified by remote staff. A bespoke phone system allows our engineers to login and make adjustments and run diagnostics to make sure your system is running smoothly.

Off-the-shelf systems often do not have this luxury, and this can make fault diagnosis costly and long-winded. With a bespoke system - especially a system that is covered by maintenance - you can rest easy knowing that remote diagnostics can fix most issues. If not, we stock all spare parts and have a large in-house engineering department who can get to you no problem.

5. Good scalability

Scaling your system is always a worry when expanding your business. Will you have enough capacity? Will it cost a lot? Do I need a new system?

The good news is that, with a bespoke system, you don’t need to worry. This is because we’ll talk through all of these questions before you choose your system - to make sure that you never have any worries about scaling your business. We can even look at multi-site preparation, if that’s something you’re interested in.

6. Better over-the-phone experience

Over-the-phone experience is of paramount importance to customers. We find that it’s often a top-priority of businesses. With a bespoke telephone system, you can pick and choose the features that you think would provide the best over-the-phone experience for your customers.

These features can also be heavily customised, for example, a custom ‘thanks for calling’ message could be played to callers, followed by menu that is bespoke to your business. Things like call-recording and wallboards allow your staff to manage time well and have control of their calls. All of these features can be built right in to a bespoke telephone system.

7. Bespoke integrations

Integrating your telephone system with your businesses CRM is one of the most commonly requested features. Having a telephone system that seamlessly integrates with your CRM software enables features such as: click-to-dial, call recording storage, screen-popping of customer records and more.

Setting up this kind of custom, intricate integration can be difficult, especially with an off-the-shelf telephones system. However, a bespoke telephone system does enable these kind of features, which can be set up when the system is installed.

8. Tailored training

Getting used to a new phone system can take time, especially if it’s a new brand of handsets and you’ve grown accustomed to your old system. And this change over will have more of an impact if your new system is off-the-shelf.

However, with a bespoke system, this adjustment period is significantly shortened. Our engineers can give all of your staff on-site training when the installation is complete. This ensures that the dreaded ‘change over period’ goes as smoothly as possible and that your employees are all comfortable with your new system.

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