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Can VoIP Replace your Business Telephone System?
October 22, 2019

Could you use VoIP as a viable alternative to your business telephone system?

VoIP is the new method of communication taking the market by storm. But could your business utilise a VoIP system to replace your communications infrastructure, and if so, what are the costs involved?

While VoIP is not a new technology, it has fast become the standard for business telephony and communication, fast outpacing the growth of ISDN and 'traditional' PBXs and on-the-wall telephone systems.

What is VoIP?

A great place to start is to look at VoIP itself, and how it can replace your phone system. VoIP stands for Voice Over IP. VoIP is a method of communication that uses data packets and your broadband connection; as opposed to an analogue line or ISDN circuit.

VoIP diagram
VoIP Diagram

As you can see from this diagram, using VoIP means that you don't need multiple telephone lines, instead just one broadband line. This reduces your running costs. Using VoIP can further reduce your costs, with the implementation of a cloud telephone system, or 'hosted PBX', instead of a traditional one.

These hosted VoIP phone systems can dramatically reduce your costs by removing or reducing things like:

  • Telephone system maintenance
  • Call charges
  • Multiple telephone lines
  • Cost of spares and repairs
  • System installation costs
  • System upgrades
  • And more...

Could you replace your phone system with VoIP?

In short - yes. You could, and many businesses have, upgrade to a VoIP system to completely replace your voice infrastructure. In fact, we are now seeing more clients wanting a VoIP solution, than a 'traditional' PBX telephone system.

This is evidence of the changing tides of the telecommunications environment - with more and more companies wanting to move over to VoIP to avoid the possible repercussions of the ISDN switch off.

Why upgrade to VoIP?

There are many reasons to upgrade to VoIP. Perhaps the main reason would be the cost savings. VoIP can massively reduce a businesses running cost. By removing maintenance, installation and costly equipment, businesses can save thousands.

Another reason why many businesses choose to upgrade is the better call quality. Because it uses packet data rather than analogue lines, VoIP is often much higher quality when compared to traditional ISDN and telephone systems.

The third main reason is the flexibility of VoIP. Traditionally, if you wanted to add another phone to your telephone system, then you would need to potentially upgrade your entire system. However, VoIP allows you to just add another licence - and therefore a handset. You can even use a mobile app for further flexibility and mobility.

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