You may have heard of hosted VoIP. In fact, if you're in the market for a telephone system, hosted VoIP is probably on your radar. But it can be difficult to decide if it is the right option for your business.
First, it's important to learn the differences between hosted VoIP and on-premise phone systems.
Here, we've highlighted some elements of both VoIP and on-premise solutions to show the differences between the two. Understanding this is important because your business deserves the best solution.
Ultimately, you have to ask yourself a few different questions to work out whether Hosted VoIP is the best solution for your business.
How many employees do you have? How many offices have you got? Things like that. By looking at your business size, you can decide which solution is best.
For businesses with over 100 employees in a single site, then an on-premise solution would be better, due to it's robust-ness and non-reliance on broadband. However, if your business has less than 100 employees, or has multiple sites, each with less than 100 employees, then hosted VoIP is a great option for you.
Consider how your business will use the system. Things like: Do you have lots of home workers? Does your business have hot desking? Do you have a comms room?
If you use hot desking or home working a lot, then a hosted VoIP solution is perfect for you. Because hosted VoIP uses the cloud, it can be accessed from anywhere, as long as you have an internet connection. This makes it ideal for remote workers.
Nobody really likes to talk about money, but let's be honest, when it's your business, money matters. Decide on a rough budget by looking at your current telephony expenditure and your future growth plans. It's important not to be suckered in by "FREE" deals, because often there are underlying costs.
Telephone systems are an investment for any business. If you don't mind spending a bit more, then we'd always recommend an on-premise solution over a VoIP system. This is because they offer businesses a much more robust environment. They're much stronger and can handle just about anything you throw at them.
However, if your budget is lower, then VoIP is a great alternative. With low monthly costs, VoIP typically has a lower time-to-value. This means that you can reap the rewards faster than an on-premise solution.
Call volume is important, especially when it comes to VoIP. This is because a VoIP system uses your broadband line. This means that if you make lots of calls every day, you need a good broadband connection to keep up with the traffic. In fact, Commsplus recommend a speed no lower than 28Mbps for hosted VoIP.
If you're making lots calls every day, then an on-premise solution may be best for you. Because a PBX uses multiple telephone lines to handle your calls, they are typically more reliable than VoIP using broadband. That being said, if you have your heart set on VoIP, then you could always use a leased line as your data connection.