Wookey Hole
Wells, Somerset
Installation of Samsung Business Telephone System at Wookey Hole Hotel.
Introduction
Wookey Hole is a tourist attraction, resort and hotel complex nestled in the Mendip Hills in Somerset. The Wookey Hole complex includes a host of attractions, the world famous Wookey Hole Caves, a 58 bedroom hotel, a family holiday park and a selection of luxury lodges.
Brief
Wookey Hole were looking for a large scale communications solutions for their resort and leisure complex. The solution provided had to be robust enough to withstand high call volumes during peak season, and provide both staff and guests with robust communications.
Wookey Hole wanted to unify their communications, bringing everything under one roof.
Solution
After meeting with Wookey Hole, Commsplus proposed a large, scalable business telephone system to meet the requirements set out in Wookey Hole's brief. Over time, the Wookey Hole complex has expanded, and the voice solution provided by Commsplus has scaled alongside their growth. This solution includes:
- A Samsung OfficeServ Business Telephone System Platform
- Telephony services including SIP Trunks for dynamic flexibility and cost savings
- In-room telephones for the Wookey Hole Hotel
- Computer telephony integration software to streamline workflow
Summary
The solution provided for Wookey Hole by Commsplus ensures a fully unified communications environment. Wookey Hole take advantage of their fully-featured system to ensure that bookings and enquiries are dealt with quickly and efficiently, streamlining their business operation.
Wookey Hole's solution also provides guests with in-room telephones to ensure Wookey hole and providing the best service possible to their clients.
"Commsplus are always on hand for us, nothing is too much trouble. We would highly recommend the excellent service they provide, the team are all fantastic! From new lines, to linking systems in different geographic locations, they can do it all."
