We've all heard of the 'GDPR'. GDPR, which stands for General Data Protection Regulation, is a privacy legislation that affects all businesses in the UK. The GDPR became UK law on 25th May 2018.
A question we often get is - "Does my call recording have to be GDPR compliant?"
Yes, your call recording does need to be GDPR compliant. GDPR covers all businesses in the UK, no matter what size or industry they operate and therefore, if you record any of your calls, you need to ensure that these call recordings are stored and processed in a way that is compliant with the GDPR regulations.
Call recording is a very important tool for businesses. Businesses with call recording can benefit from that increased security and stay safe in the knowledge that their calls have a record in case they need it. However, GDPR makes recording your calls slightly harder as it introduces regulations around the processing of personal data.
Our call recording solutions offer businesses peace of mind that their call recordings all adhere to the tough regulations of the GDPR. Call recording can be built right into our telephone systems to make it easier than ever to control who and what you record.
Here are just a few of the features of our GDPR call recording.
Our call recording can automatically block selected numbers. If you have a customer that doesn't wish to be recorded, you can automatically block their number and prevent their calls being recorded.
We can implement push button call recording to give you total control of what and who you record. If a customer requests that you don't record a specific part of the call, just hit the button to pause the recording.
All our call recordings are encrypted. Offering full, GDPR compliant, 256 bit encryption to each and every recording to ensure that any personal data recorded is stored safely and securely.
Add an extra layer of security with permission based playback - giving only specific employees access to call recordings.
Our call recordings are accessible by web portal. With no pre-installed software required, you can login from any computer to listen to call recordings straight from a web browser.